Terms of Service

Effective November 15, 2026

1. The service

ArborDesk provides AI agents for tree service companies. Each agent does a defined job, such as answering after-hours calls, entering and checking leads, following up on estimates, sending customer updates, closing out jobs and collecting payment, reaching out to past customers, keeping compliance paperwork current, or sending the owner a daily brief. We set up, connect and manage the agents you choose. What each agent does is described on our website and may improve over time.

2. Who can use it

ArborDesk is for businesses. You must be at least 18 and authorized to bind your company. You are responsible for the people you give access to and for keeping logins secure.

3. Plans and billing

• Agents and bundles are billed monthly, in advance, at the prices shown at checkout or in your order. Payments are processed by Stripe.
• Some agents include usage limits. For example, the after-hours voice agent includes 300 call minutes per month. Usage above the included amount is billed at the rate shown in your order.
• Prices do not include taxes, which we will add where required.
• If a payment fails, we will let you know. If it is not resolved within 10 days, we may pause your agents until it is.
• Third-party costs you choose to take on directly, such as your own phone carrier or software subscriptions, remain yours.

4. Pilot and setup fee

New clients may start with a 30-day after-hours pilot on the terms in their order. A one-time setup fee of $500 applies to new accounts and is waived when you continue your subscription after the pilot.

5. Cancellation

You can cancel any agent or your whole account at any time by emailing [email protected]. Cancellation takes effect at the end of the current billing period, and you won't be charged again. Fees already paid are not refunded, except where the law requires. Before your agents are switched off, we'll help you forward your phone line back and export your data.

6. Your responsibilities

• Accurate setup: give us accurate information about your business, hours, service area, emergency rules, pricing rules and procedures, and tell us when they change.
• Consent to contact your customers: you are responsible for having the consent the law requires before our agents call, text or email your customers on your behalf, and for honoring opt-outs. Our agents honor STOP requests automatically.
• Laws that apply to you: you agree to comply with laws that apply to your communications, including the Telephone Consumer Protection Act, CAN-SPAM, state call-recording laws and carrier messaging rules. We will help you register your business texting number with carriers (A2P 10DLC).
• Call recording notice: agents tell callers that calls may be recorded. Do not ask us to remove that notice where the law requires it.
• Your business decisions: you remain responsible for prices, quotes, job scope, crew safety, dispatch and the work your company performs. Agents follow the rules you approve; anything outside them is sent to you.

7. Not an emergency service

Phone networks, internet services and connected software can fail. We cannot guarantee that every call will be answered or every message delivered, so keep a backup way to reach your on-call staff.

8. How AI agents work

Agents use artificial intelligence and can make mistakes. They may misunderstand a caller, enter something incorrectly or miss context. To limit this, agents follow your rules, ask for your approval on anything over the limits you set, and log every action. Please review the summaries and reports you receive and tell us about any error so we can fix it. Agents identify themselves as AI assistants when asked.

9. Your data

• Your company owns its business data, including customer records, call recordings, transcripts and messages handled by your agents.
• You authorize us to access the tools you connect and to use your data to provide, support and improve ArborDesk for you, as described in our Privacy Policy.
• We do not sell your data or use it to serve other companies.
• After cancellation you can request an export of your data within 30 days. We delete or anonymize it within 90 days after your account ends, unless the law requires otherwise.

10. Acceptable use

Don't use ArborDesk to send spam or messages to people who haven't agreed to receive them, to mislead or harass anyone, to break the law, or to try to access other clients' data or our systems in ways we haven't allowed. We may suspend agents that are being misused.

11. Our property

ArborDesk, including its software, agent designs, templates, instructions and website, belongs to Rewire. You get the right to use it for your business during your subscription. If you send us ideas or feedback, we may use them without obligation to you.

12. Third-party services

ArborDesk works with services we don't control, such as your CRM, calendar, accounting software, phone carriers, messaging platforms and Stripe. Their terms apply to your use of them, and we are not responsible for their outages or changes, though we will work to keep your agents running when they happen.

13. Disclaimer

We work hard to make ArborDesk reliable and useful. Beyond what these terms promise, the service is provided "as is," and we disclaim all other warranties, including merchantability, fitness for a particular purpose and uninterrupted or error-free operation. We do not guarantee any particular business result, such as a number of jobs booked or payments collected.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Rewire's total liability for any claim related to ArborDesk is limited to the fees you paid us in the 3 months before the claim.

15. Indemnity

You will defend and hold Rewire harmless from claims arising from your business operations, the instructions and content you provide, or your failure to obtain consent required to contact your customers.

16. Changes

We may update these terms or our prices. For changes that affect you materially, including price increases, we will give you at least 30 days' notice by email. If you don't agree, you can cancel before the change takes effect.

17. Governing law

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Georgia, and both parties agree to that jurisdiction.

18. SMS Terms

Program name: ArborDesk by Rewire.

What messages you may receive

• From ArborDesk to our clients and prospects: account and onboarding messages, call summaries, alerts that need your approval, the owner's daily brief, appointment reminders and, if you opted in, occasional news about ArborDesk.
• From a tree service company that uses ArborDesk, to its customers: messages sent by our agents under that company's name, such as appointment confirmations and reminders, estimate follow-ups, "crew on the way" updates, invoices and payment reminders, review requests and service reminders. You receive these because you gave that company your number and agreed to be contacted.

How you opt in

You opt in by entering your mobile number and checking the consent box on one of our forms, by agreeing during onboarding, by texting us first, or by giving your number to a tree service company that uses ArborDesk and agreeing to receive texts from it. Consent to receive text messages is not a condition of purchase.

The details

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to any message to unsubscribe. You will receive one confirmation and no further messages.
• Reply HELP for help, or contact [email protected] or 762-254-4762.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Contact

Rewire Pros LLC · [email protected] · 762-254-4762