Privacy Policy
The short version. We use information to run the AI agents a tree service company hires from us: answering calls, entering leads, following up on estimates, sending invoices and reminders. We don't sell personal information, and we never share phone numbers or text-message consent with anyone for their own marketing.
1. Who we are
ArborDesk is a service of Rewire Pros LLC ("Rewire," "we," "us"). ArborDesk provides AI agents to tree service companies: an after-hours voice agent and agents for lead intake, estimate follow-up, scheduling, job closeout and collections, storm and repeat work, crew compliance and owner reporting. This policy covers our website, our agents and our communications with you.
2. Whose information this covers
- Our clients: tree service companies and their owners and staff who sign up for ArborDesk.
- Our clients' customers: homeowners, property managers and businesses who call, text or email a tree service company that uses ArborDesk. When our agents handle your call or message, we process your information on behalf of that tree service company, following its instructions. Its own privacy policy also applies, and you can contact it directly about your information.
- Website visitors and people who contact us.
3. Information we collect
Information you give us
- Name, company, email, phone number and the messages you send us.
- Onboarding details: business hours, service area, services, emergency rules, on-call and owner phone numbers, pricing rules and standard operating procedures.
- Billing details. Payments are processed by Stripe; we do not store full card numbers.
Information our agents handle for a tree service company
- Caller and customer details: name, phone number, email, property address, the work requested, photos sent by text, and notes.
- Call audio, call transcripts, text messages and emails handled by an agent, with dates, times and phone numbers.
- Records from the tools the company connects, such as its CRM, calendar, accounting software (for example QuickBooks) and review profiles: leads, estimates, appointments, invoices, payments and reviews.
Information collected automatically
- Basic website data such as pages visited, device and browser type, and approximate location, through cookies and similar tools.
- If you use the voice demo on our website, your conversation with it is processed by our voice provider to run the demo.
4. How we use information
- To run the agents a company has hired: answer and route calls, book estimates, enter and check leads, send confirmations, follow-ups, invoices, review requests and reminders, and send reports to the owner.
- To set up, support and bill accounts.
- To check quality: we review samples of agent work and activity logs to catch mistakes and improve each company's setup.
- To keep the service secure, prevent misuse and meet legal obligations.
- To send you information about ArborDesk if you've asked for it or are a client. You can opt out at any time.
We do not sell personal information, and we do not use one company's customer data to serve another company.
5. Calls, recordings and AI
- Calls handled by ArborDesk agents may be recorded and transcribed so the tree service company has an accurate record and so we can check quality.
- Our agents use artificial intelligence. If a caller asks whether they are speaking with a person, the agent says it is an AI assistant.
- We use AI model providers to understand and generate language. We choose providers whose business terms do not allow them to train their models on the data we send.
6. Text messages and mobile numbers
We send text messages only to people who have agreed to receive them, either from ArborDesk or from the tree service company they contacted. See our SMS Terms for details, including how to opt out.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that deliver the messages for us.
Reply STOP to any message to stop receiving texts, or HELP for help.
7. Who we share information with
- The tree service company you contacted, which controls the information our agents handle for it.
- Service providers that help us run ArborDesk, under contracts that limit how they use the data: cloud hosting, AI model providers, phone and text messaging platforms and carriers, email delivery, and payment processing (Stripe).
- Tools a company connects, such as its CRM, calendar or accounting software, so the agents can do their work there.
- Legal and safety: when required by law or to protect the rights, property or safety of people or of Rewire.
- Business transfers: if Rewire is merged or acquired, information may transfer to the new owner under this policy.
8. How long we keep information
We keep information while a company's account is active, or for a shorter period if the company chooses one. After an account ends, we delete or anonymize its data within 90 days, unless the law requires us to keep it longer. A company can ask for an export of its data before then.
9. Security
Each client company runs on its own private, isolated instance. We encrypt data in transit, limit access to the people who need it, and log every action an agent takes. No system is perfectly secure, but we work to protect information and will notify affected clients of a breach as required by law.
10. Your choices and rights
- Texts: reply STOP to opt out at any time.
- Emails: use the unsubscribe link in any marketing email.
- Access, correction and deletion: email [email protected]. If your request is about information a tree service company collected through our agents, we will pass it to that company and help it respond.
- Depending on where you live, you may have additional rights under state privacy laws. We will not treat you differently for using them.
11. Children
ArborDesk is a business service and is not directed to children under 13. We do not knowingly collect information from children.
12. Changes and contact
We may update this policy. If we make significant changes, we will post the new version here with a new effective date and, for clients, let you know by email.
Questions? Contact Rewire Pros LLC at [email protected] or 762-254-4762.